Heat Pump Installation, Repair & Maintenance in Portland, OR
Sun Glow provides heat pump installation, replacement, repair, and maintenance for homes throughout Portland, OR and the surrounding metro area. A heat pump takes the place of a separate furnace and air conditioner, moving heat instead of burning fuel to create it, which makes it one of the most energy-efficient ways to heat and cool a Pacific Northwest home.
Need heat pump help right now? Call 503-253-7789 or request service online.
We serve the greater Portland metro area from two locations: our headquarters at 2428 SE 105th Ave in Portland, and our office at 7180 SW Sandburg St in Tigard.
Why Portland homeowners trust Sun Glow with their heat pump
- Multi-time Carrier President's Award winner, Carrier's highest dealer honor
- PGE Approved Contractor, so you can access instant utility rebates on qualifying high-efficiency heat pumps
- NATE-certified technicians on every call
- 4.9★ across 1,500+ Google reviews
- Licensed and bonded: Oregon CCB #48131, WA SUNGLI*088RB
- Family-owned and operated since 1972, now led by second-generation owners David and Dawn Golobay
We work with standard air-source, cold climate, and water source heat pumps, so whatever type your home has or needs, our team can help.
Heat Pump Installation and Replacement in Portland
Installing a new heat pump takes more than picking equipment and connecting it to your existing system. The unit needs to be sized correctly for your home's heating and cooling needs, and installation has to account for airflow, electrical capacity, and your existing ductwork or distribution system.
We help homeowners understand their options and figure out which type of system makes sense for their home, then provide a written proposal so you know exactly what we're recommending and why. Ask about our financing options if that helps with the investment.
Heat Pump Repairs
Heat pump problems show up in a few common ways: the system runs constantly, doesn't produce enough heat, cools poorly, makes unusual noises, or can't hold the thermostat setting. Each of these can have several different causes, which is why a proper diagnosis matters before any part gets replaced.
Signs it's time to call:
- The system struggles to reach your set temperature
- Higher-than-usual utility bills
- Uneven airflow between rooms
- Odd noises from the unit
- Drainage issues
If your equipment is older or has failed repeatedly, we'll also help you weigh repair against replacement rather than defaulting to one or the other.
Heat Pump Maintenance for Portland Homes
Professional maintenance throughout the year helps prevent unexpected failures, keeps your system running at peak efficiency, and extends its life span. Ask about our Maintenance Membership Program, with different levels to fit your home and budget.
Common Questions About Heat Pumps in Portland
Do heat pumps actually work well in Portland's climate?
Yes. Portland's winters are mild and wet rather than deeply cold, which is close to ideal territory for a standard air-source heat pump. Most modern units perform efficiently well into freezing temperatures, and the region rarely sees the extended sub-zero stretches that make heat pumps struggle in colder parts of the country.
What's a cold climate heat pump, and do I need one here?
A cold climate heat pump is built to maintain efficiency even as outdoor temperatures drop toward 5°F, well beyond what a standard air-source model can handle comfortably. Most Portland-area homes don't strictly need one, but if you want a single system that performs reliably during the occasional hard freeze without backup heat, it's worth asking your technician whether one makes sense for your home.
Can I get a PGE rebate on a heat pump installation?
If you're in Portland General Electric's service territory, a PGE Approved Contractor like Sun Glow can help you access instant rebates on qualifying high-efficiency heat pumps. Ask your technician which current rebates apply before you finalize your system.
Does switching from a gas furnace to a heat pump make sense in Portland?
For a lot of homeowners here, yes. Oregon has been pushing hard toward electrification, and PGE and Energy Trust of Oregon both offer rebates specifically for switching from a gas furnace to a high-efficiency heat pump, not just for replacing an existing heat pump. That incentive stack, combined with Portland's mild winters, is often enough to make the switch pencil out faster than homeowners expect. Ask your technician what current rebates apply to a fuel-switch project versus a straight replacement.
Should I Repair or Replace My Heat Pump?
Repairing makes sense when the problem is isolated and the rest of the equipment is in good shape. Replacement is worth considering when the system is older, repairs keep coming up, or the cost of fixing it is getting close to the cost of a new one.
In Portland, that math often tips toward replacement sooner than it would elsewhere, since PGE and Energy Trust of Oregon rebates can offset a real chunk of the cost of a new high-efficiency system. Rather than deciding on age alone, we'll walk you through the actual condition of your system and what rebates might apply to a replacement, so you're weighing real numbers instead of guessing.
Call Sun Glow for All Your Heat Pump Needs
Contact our team to talk through how a heat pump can improve comfort in your Portland-area home, or to schedule a repair or maintenance visit. Call 503-253-7789 or request service online today.
Jeremey has outstanding customer service, Arin helped us find the solution we were looking for, and team members (Julius, Diego and all the rest!) were super friendly and easy to have around even after multiple days of visits!
Well done and thank you Sun Glow Team!”
“Perfect service yet once again, thanks”
“Tristan was a very professional het pump maintenance tech. Knew just what to do and even arranged for the right size filters to be delivered during his work. On time beginning and was very quick about his duty.”
“It has been a few years since our last service on the furnace and heat pump. Matthew arrived on time, friendly and knowledgeable. He started with the electric furnace, cleaning and explaining how each part works with the rest. He provided suggestions for better drainage and upkeep. Next, he went to the heat pump, cleaning and checking refrigerant pressures/temps for heat and cooling. He answered any questions we had and provided two options for replacing the dual capacitor, which we will schedule soon. Thank you!”
“Nathan came out for maintenance call on my heat pump and diagnosed an issue that needed replacing. He was very pleasant and helpful explaining each step in the process and answering all my questions. Thank you for your service, Nathan.”
“We have had our Mitsubishi "split head" heat pump for several years in our condo which was just serviced for basic preventative maintenance by Sun Glow . We have had the heat pump professionally maintained yearly but this was our first experience with this company. The company gave us notice for the appointment and when the technician was en route with an ETA. The technician, Mat, was great, very knowledgeable and efficient. He answered all of our questions and seemed to do a thoughtful and thorough evaluation of both heat pump heads and the outside unit itself. He gave us practical advice and guidance for future problems. I also received a detailed written report of various pressures functions and parameters in an understandable format. I recommend Mat (Matthew) and Sun Glow for basic homeowner heat pump maintenance.”
“I chose SunGlow to replace my existing AC unit and Furnace, because It was installed by Sunglow 24 years ago. It performed flawlessly, but it was time to go to the next level in performance. From the inspection and quotation with Arin to the installation by Nathaniel, Jaden and Diego, my property and me were treated with care and respect.
I am extremely happy with the performance of the new System. Air flow to the upper floor has been improved thanks to the installation team, who determined a change to the air duct would improve flow.”
“SunGlow installed our heating-cooling system some years ago and did a great job. Recently, the Carrier heat pump was feeling sick, and needed to be examined. They got me in quickly on a cancellation, and Matthew came out, replaced the bad capacitor (covered by the warranty), checked the whole system, made some recommendations, solving the issue and giving us peace of mind. Matthew was so informative, efficient and pleasant. Thanks!!”
“Appreciated the check back from staff. The communication was great regarding arrival time.
Technicians were polite and informative. They trouble shot the problem. Unfortunately the solution was a new heat pump ! I’m sure it will be installed with the same attention and expertise. Pleased!”
“Jeff was personable, polite, comprehensive, experienced, and willing to go the extra mile even perfecting my settings on the thermostat for efficiency and low cost. Highly recommended.”