7 Key Questions to Ask Before Choosing an HVAC Company

Air Conditioning Technician and A part of preparing to install new air conditioner.

Your HVAC system is essential to keep your home comfortable throughout every Oregon season. Whether you’re in need of routine maintenance, repairs, or a new installation, having an HVAC company you can turn to makes a Portland homeowner’s life much easier. 

However, with so many options available, Sun Glow understands why you want to ensure you’re making an informed decision. Here are seven key questions to ask before choosing an HVAC company.

1. Are You Licensed and Insured?

One of the first questions you should ask any Portland HVAC company is whether they are properly licensed and insured. A licensed contractor with Sun Glow has met the necessary requirements in Oregon or Washington to perform HVAC work safely and effectively. 

Verifying their insurance coverage protects you in the event of any accidents or damage that may occur during the job. Additional certifications, like NATE certification, show that an HVAC company is dedicated to their trade and ongoing education in the industry. 

2. What Experience Do You Have?

Experience matters when it comes to HVAC services. Ask the company how long it has been in business and what types of services it specializes in. A company with a proven track record and extensive experience is more likely to deliver quality workmanship.

Sun Glow has been serving Oregon and Washington since 1972. We have built a reputation on customer satisfaction and quality work.

3. Do You Offer Emergency Services?

HVAC emergencies can happen anytime, often when you least expect them. Inquire whether the HVAC company offers emergency services and how quickly they can respond to urgent repair needs. 

While you may not need emergency service with every issue, knowing you have a reliable service provider to turn to in case of an emergency offers greater peace of mind for Portland homeowners.

4. What Brands Do You Work With?

If you need a new HVAC system installed or replaced, it’s important to know what brands the company works with. Look for a company like Sun Glow that partners with reputable HVAC manufacturers, such as Carrier, known for its quality and reliability.

Additionally, ask about warranties and guarantees offered on new installations. While many HVAC companies will partner with a primary brand for installations, they should be knowledgeable enough to provide maintenance or repairs on any brand. 

5. Can You Provide References or Customer Reviews?

Before committing to an HVAC company, take the time to research their reputation. A company with positive feedback from satisfied customers is more likely to deliver exceptional service. You can easily find Sun Glow’s references, reviews, and testimonials from other Oregon homeowners on our reviews page, Google, and Facebook.

6. Do You Offer Maintenance Plans?

Regular HVAC maintenance is essential to keep your system running smoothly and efficiently. 

Ask whether the company offers maintenance plans or service agreements to help you manage routine upkeep. These plans often include benefits such as priority scheduling, discounts on repairs, and extended warranties.

7. What Are Your Pricing and Payment Options?

Finally, be sure to discuss pricing and payment options upfront. Ask a Sun Glow technician for a detailed cost estimate for the services you require and inquire about any financing options that may be available. Clarify payment terms, including when payment is due and accepted forms of payment.

Contact Our Company

Asking these seven key questions before choosing an HVAC company can ensure you’re partnering with a reliable Portland service provider. Keep your home comfortable throughout every Oregon season by contacting the team at Sun Glow for all your maintenance, repair, and installation needs. Dial 971-358-0735 today or request service online.

Need HVAC Service?

Contact the experts at Sun Glow Home Services.

Call us at 503-253-7789!