“Travis did an excellent job of listening to my concern that the cooling capacity of my Carrier heat pump could not keep up with our heat. He ran diagnostics and discovered that the coolant was way too low, likely caused by a valve leak related to the heat pump installation last year. He was great at working with SunGlow’s support teams to offer me two times when the work could be done and assured me it would be covered under product warranty within the first year of use. Grateful he was able to determine the problem and upfront about the necessary fix. I worked in IT for decades and know that even what seems like a solid new server build can go sideways in ways you cannot foresee due to one small yet critical component. You can tell a lot by a company as to how straightforward they are when a problem is diagnosed and what the solution will be. That builds trust.”
– Scott P.