“SunGlow Heating and Cooling did a fantastic job from first contact through installation of an entirely new HVAC system, including replacement gas furnace/fan, air conditioning condenser, and adding an additional duct run in the attic to the Master Bedroom. We are finally comfortable in our home after 13 years of having a system that didn't really work. We are glad we found SunGlow and got the work done.
Alex was our estimator and first contact. He was thorough and a good listener wanting to understand what it was about our previous system that wasn't working. Our biggest complainant was with the Master Bedroom never cooling adequately during the summer months. The Master is the largest room on the second floor, facing South with a lot of windows. It was determined to add an additional duct run through the attic to the Master Bedroom and also install a variable speed two stage furnace. The two stage fan allowed a second thermostat and control dampers to be installed allowing two zones with a thermostat on not only the main level, but a second thermostat on the second level. It works perfectly and we are now able to sleep in a cool bedroom 🙂 Alex's original estimate included three options with varying quality and price, not just one price and one system.
Barrett and Julius were our installers. They were fantastic, hard working, conscientious, polite and followed COVID 19 protocols. They too were good listeners and wanted to make sure that what they were installing was what was discussed and promised by Alex. They worked in the garage, crawl space, back yard, and attic. They put down drop cloths and floor protection. They were very clean and when they left there were no signs that they had been there, other than a cool house throughout. They made a great team.
Lastly, SunGlow has a good financing program set up through Wells Fargo which we took advantage of during these trying times.”