Archives: Reviews

“Abdona was so professional, knew exactly how the furnace operated, shared other helpful services that we are definitely interested in, and overall was excellent to work with. I want her to come every time we need assistance. I didn’t realize A/C and water heater services were a service we could receive. I feel more confident about the system and plan to schedule maintenance with her every time now. Sincerely grateful to her.”

– Cassandra B.

“Repairman, Jeff, is excellent! He is very knowledgeable. The system Sun Glow uses to notify customers when person is coming works beautifully. Thank you!”

– Merlene B.

“We have been with Sun Glow for many years and have never had any problems with any of your service technicians. They have always been very professional and courteous as Gerry was today.”

– Don P.

“Technician arrived on time, was friendly and knowledgeable, and had my furnace diagnosed and up and running again within an hour! This is my first experience with Sun Glow and I will absolutely use them again in the future.”

– Craig S.

“Our furnace was not heating the house and our thermostat was blank, batteries were changed, still no heat.
Travis came to our house, did some checking and found the thermostat was the problem. We now have a very nice, new thermostat and heat. Thank you Travis and Sun Glow.”

– Dorothy S.

“Nathan did a complete inside deep cleaning on our living room unit. He was very careful in his work and left everything clean. He did an amazing job and we look forward to seeing him next spring when he’ll return to do our annual outdoor maintenance”

– Angie H.

“I came home to a cold house today and quickly realized my furnace wasn't working. Travis went above and beyond, and came to my house after 5 to fix my furnace. He was thorough and professional. 5 stars all around. Thank you!”

– Hilary S.

“New furnace installation was completed in one day as promised. Steve Martinez was a very hard worker all day, nonstop. Personable, informative, very approachable with inquiries. A great install job. Thank you!”

– Robert S.

“Nathan was great, very professional and thorough. He worked over 2 hours to fix our problem. He ran test after test to make sure our heat problem was fixed & would not happen again, and we would not have another very cold night. Sun Glow helped us out by moving things around, so we could get service and not have to wait two days. Thank you All very much.”

– Patricia S.

“Lashaun was on time, courteous, highly professional and with deep expertise. Problem diagnosed and repaired in record time. It really doesn’t get any better than that! Every time we have dealt with Sun Glow, it has been the same experience. Thank you!!”

– Jim F.

“Travis was amazing! He came to simply change my UV bulb in the Air Scrubber and in his included inspection he noticed many little things and a big thing. All of which he came back the next day to complete and inspect overall. Super thorough job, and great customer service from the owner to the scheduler to the technician! Thanks Sun Glow and Travis!!”

– Jamie K.

“Abdona was on time, friendly and professional, answered all my questions and completed the service as expected. This was my first encounter with Sun Glow and its employees and I am completely satisfied. I look forward to the company servicing my air conditioning in the Spring.”

– Bill W.

“Shawn performed as a professional and found out the cause of the problem, and he answered to all of my questions.”

– Kanako S.

“Nathan from Sun Glow has performed our last 2 annual heating and cooling maintenance and inspections. He is very professional, courteous and thorough in his work. Nathan also answers any questions and gives recommendations on efficiency. We feel confident our systems are in top condition. Great service.”

– Marty M.

“Brian was very helpful and informative. He repaired our air conditioner quickly and inspected our units for further issues. He also gave recommendations for better heating and cooling efficiency and possible future updates to our system. Thanks so much, Brian!”

– Jane L.

“Shawn has done my home plumbing projects for many years! He does a fabulous job, extremely professional, knowledgeable, efficient and very personable. He gets top marks in every category!”

– Renee N.

“Steven might be the nicest customer service rep I’ve ever worked with. Such nice manners, super informative, willing to help, and very professional while personable. Thank you!”

– Ellen S.

“Wow! Abdona is a wonderful asset for your company. Friendly, knowledgeable, and professional. I’m glad to be on your maintenance program and would love to have Abdona do all of my service. Thank her for a great job!”

– Marv P.

“I have worked for Carrier Air Conditioning’s commercial division and a design engineer on central chilled water plants for the past few decades. I recently called Sun Glow Home services to service the A/C unit at my residence. Donna (Abdona) was the service technician who came over to the work. Without exaggeration, I can tell that I have rarely seen someone that puts his/her heart into what they do, while being technically competent.”

– Farhad B.

“Easy to make an appointment, great service from Shawn, found the problem quickly and fixed it very fast. Very personable and trustworthy.”

– Kevan W.

“I called and was scheduled just a couple days later. Travis came and performed inspection and found a loose part. He repaired it and checked the system. Good technician. Highly recommend him. Very thorough.”

– John B.

“Jeff was technician who responded. Initially, only a diagnostic was scheduled. But the source of the problem was quickly diagnosed, and a quick fix proposed and implemented by Jeff. Quick, courteous and knowledgeable in his approach. As for the results; so far, so good.”

– James K.

“Jeff was great to work with. He explained everything he was doing to us and gave us instructions on how to clean the outdoor air conditioning unit. Jeff was very professional and very friendly.”

– Becky H.

“The technician was able to identity the capacitor was the culprit. My wife and I were satisfied with our experience. Thank you Nathan for answering our questions!”

– Jason F.

“My customer experience with Sun Glow has been off the charts, beginning with the sales rep, Steve, through internal support, and installation. The installation crew was outstanding. I had no idea the amount of technical expertise required to install a new AC. The crew was knowledgeable, experienced, and left the work area spotless. The Sun Glow company gets 10 stars. Their service is on par with Amazon”

– Jack L.

“I have 2 mini splits and have them maintained yearly by Sun Glow. The technician I’ve had the last couple of years has been Nathan and he is great… personable, informative, and thorough.”

– Kimberly C.

“Julius, Jose, Diego, and Eli were all courteous, competent, and thoughtful. Good communication. I overheard some good mentoring from Diego towards a less experienced team member.”

– William S.

“Everybody at SunGlow was great. The blower on our old furnace died so we were without AC in the middle of our now hot Portland summers. SunGlow was very responsive and got us a new furnace as soon as possible. Deigo did a great job on the installation and checked to make sure our newer AC unit was not damaged by the faulty blower. Thanks SunGlow, you have a new customer.”

– Pat M.

“Sunglow was very quick to get us an appointment to assess our AC problem during our hottest week of the summer. Lashaun ordered the parts and within a week he repaired the leak, and completely cleaned our AC unit. Our AC is up and running more efficiently than it ever has been before. I would highly recommend Sunglow, they are honest, hard working, and do excellent work!”

– Becca J.

“Steven and Josh installed our new air conditioner today. They were professional in every way. They worked efficiently and carefully and were pleasant in their communication with us. This was a very positive installation experience for us.”

– Pat F.

“Arin consulted with us on a heat pump to replace our old gas furnace. He did an excellent job explaining the options at a level that matched my understanding, and he gave me a couple of bids.”

– Scott L.

“Shawn was excellent! His was on time did an excellent job on putting in a water line for my refrigerator, and he was done in a short time.”

– Suzette B.

“Just wanted to mention that Chris did a wonderful job on the scheduled air conditioning and heater maintenance. He was very professional and provided me with a pleasant experience.”

– Chris R.

“Nathan was very professional, explained things well, was thorough and very affable. He was a pleasure to work with and an excellent representative of Sun Glow Home Services.”

– Patrick F.

“Replaced a 23 year old heat. It went according to schedule and along the way was kept well informed by the friendly and professional technicians, Dominic and Darren. New pump is very quiet and the house stays uniform temperature.”

– Daniel E.

“Chris was very competent, informative, friendly, courteous, and helpful. He spent more time than than we expected checking our AC and heating systems, and I appreciated his thoroughness – it made the cost of the service call seem like a really good value. The cost of the two locking refrigerant caps that he installed seemed rather high ($82), but even with this the overall cost of this service visit seemed very reasonable.”

– Douglas D.

“Aron took time in evaluating and explaining the options. His approach of business development is more effective than traditional sales.”

– S. David M.

“Service went well, but repairman didn’t talk to me about the condenser coil being “very old and starting to rot.” I would have liked to have had that explained to me how soon I should have this repaired.”

– Ellen B.

“We were very pleased with the professionalism and friendliness of Diego, Darren and Stevie. We would recommend SunGlow for any one who is the looking for air conditioning and heating We got it just in time before the hot weather hits Thank you again SunGlow.”

– Terry and Patti P.

“Exceptional Professional. Felt very at easy with his manner an Ethic’s.
Will recommend Him and Your Business. Nice to see in this day of ## life styles.”

– Keith L.

“Shawn did a great job for us today. He completed a repair below our kitchen sink to fix a leak and re-plumbed some piping in our pool shed that had failed over the winter. He quickly diagnosed the problems and completed the repairs in a timely fashion. He even installed a release valve for my pool shed pipe so it can drain water as needed to avoid a future freeze. We were very pleased with the jobs he performed and we wouldn’t hesitate to call on him again in the future if needed.”

– Chuck R.

“Our experience was GREAT…..your SunGlow tech was friendly and VERY knowledgeable with regards to replacing our older gas furnace/air conditioner with an electric heat pump. He gave us lots of options for replacement and the different financial costs. We appreciated his expertise and information about electric heat pumps.
Thanks very much!
Barb and Bernie”

– Barb/Bernie M.

“What a relief to have Sun Glow arrive on time and fix our A/C quickly. Travis cleaned our coils in no time flat and replaced some rubber tubing from the installation in 2001. To have a cool house again was the best birthday present! Thanks T!”

– Karen D.

“Lashsaun was super helpful and identified the issue and ordered the part we will need. Glad to have an answer as it was left unknown last season what the issue was.”

– Kathy M.

“Great service experience. Gerry arrived on time and had our AC working fast. Very friendly and professional. Thank you Gerry and Sun Glow.”

– Francis G.

“Chris did a very thorough job on my air conditioner. He was very friendly and polite. I know there were numerous calls he had to go to due to the heat wave. He took the time to make sure my air conditioner was in excellent condition when he left.”

– Jeff R.

“Travis was a very knowledgeable and professional technician. Travis did a great job and helped me to understand the system that was employed at my home and he answered all my questions to my satisfaction.”

– James A.

“From the initial site visit & technical evaluation, through the bid process, project specs for our HOA & permits, and installation, my experience with SunGlow has been excellent. Dom, Josh, and Hunter provided professional installation services, even when a factory component was discovered to be defective and required replacement; they were straightforward, transparent as to the delay, and completed the work as they said they would. SunGlow definitely offers high quality products and services that create customer satisfaction and loyalty.”

– Scott P.

“I had no idea where the backflow check site was, Hatem did an awesome job locating and letting me know where it is for future reference. Also gave me information about what he found during inspection/maintenance.”

– Hope J.

“Our heater stopped working and we were so happy a technician could be scheduled for the next day! The technicians were very friendly and professional. The problem and solution were explained very well. They were very thorough in their assessment of any additional problems or maintenance issues. This is our second time using Sun Glow and we were very happy again this time!”

– Carol S.

“Nathan did an excellent job checking out my ac unit. He also confirmed my furnace air cleaner was working, spending time on each to ensure both would work properly in our sometimes extreme weather changing environment.”

– Jeff W.

“Diane and Erik were so knowledgeable and helpful! Our complicated problem was assessed and resolved with a lot of information and choices.”

– Krista R.

“On time and efficient. Researched and discovered only one of two switches were delivered/sent. Arranged for 2nd switch installation tomorrow. Apologetic for Sun Glow not having switch today.”

– Tom S.

“Brian was on time, courteous, professional, and kept me informed. Most importantly, he had us up and running very quickly.”

– Tom S.

“Chris came today and was phenomenal. He diagnosed a baffling issue, systematically analyzed the cause, and implemented the solution. I'm very impressed.”

– Rick D.

“Travis, your Sun Glow technician, was out to our home yesterday to service three furnaces and three air conditioners. He was very efficient and thorough, he explained everything that had to be done. He was also very considerate removing his shoes when he had to walk through the living quarters, and just in general, he is the most professional technician I've ever had to the house to perform maintenance on anything in my home.”

– Lorraine R.

“I’m new to Sun Glow. Chris W. is the first to come to my home to do maintenance of my furnace. I fell in love with him. What a completely lovely person! I appreciate that he is mature and seasoned, wise about furnaces and air conditioners, and that he is just the loveliest person to relate to. He’s my guy for future maintenance.”

– Rose F.

“I couldn't be more impressed with this company, from the sales experience and information, to the installation, to the financing. Arin was the primary contact, and did a great job of answering questions in a completely understandable way: I felt confident in the decision I made with his information. The installation went without a hitch, and the crew showed excellent customer service as well. We had a small snafu with the bank's financing terms, but Arin stayed in contact with them until it was straightened out, which made a huge difference in my monthly expenditures. From the getgo there was great communication and customer service, and I would recommend them to anyone.”

– Cindy K.

“From getting a quote to the instillation of my new water heater Sun Glow personal were on time, very professional, friendly and a pleasure to work with. It was truly a no hassle experience. I would recomend Sun Glow to anyone in need of their services.”

– Cathy T.

“Arin is a terrific salesperson! Julius and Hunter were very efficient and professional doing the install. The electricians were too fast for me to get-their names.. installation was in a racquet ball court with some special needs which they took care of.”

– Tom C.

“Hunter and BOB (he will get it) did a great job . First they had to remove an old dinosaur oil burner which weighed a ton . Then they had to put in the new gas furnace and connect it to the older ducting. With some fine tuning it ran great. These 2 guys and the electrician (did not get his name ) were professional, friendly and helpful. Will recommend SUNGLOW to anyone seeking HELP. THANKS DAVE S.”

– David R.

“I would like to say that Brian was courteous efficient smart and knowledgeable. He is a great recommendation for sun glow. Definitely makes me likely to choose Sun Glow again if I decide to put in any more heating or cooling.”

– Candyce B.

“I am impressed with the ease of scheduling and the communication from SunGlow. Erik was punctual, efficient, and professional. I feel at ease with his pleasant demeanor and customer service skills. I look forward to working with him in the future.”

– Dora H.

“We have been using Sun glow for our HVAC maintenance since moving here in 2012. Recently we purchased a whole new heating and cooling system. Without going into detail, I recently had some concerns about the filter and wasn't sure everything was working perfectly. A technician stopped by on his way home and allayed all of my doubts. That's what I call excellent customer service. We will continue with Sunglow as long as we're here and when we finally move, we'll encourage the next family to use Sun glow as well.”

– Pamela Y.

“Erik was communicative and helpful in his diagnosis. He quickly got me connected with someone to quote a new furnace. He also gave me a variety of options for repair. Appreciate his friendliness.”

– Mago W.

“Jeff did a great job…he took time to make my dogs relax…then he took the time necessary for a thorough inspection and service… and he also took time to explain exactly what he found and what he did…highly recommended…”

– Michael S.

“Eric has been to our home several times now and has always done a great job. He works swiftly and with great skill. He makes suggestions but always accepts our yes or no. We like that he is not pressuring at all. We have been with Sun Glow since our heat pump was installed and great maintenance with now Eric. Thanks”

– Robert J.

“Jose with Sun Glow heating and cooling did a wonderful job! Maintenance on my furnace and reconnecting and fixing a torn crawl space dryer hose and vent. Also cleaned up lint that had been blowing into crawl space. He did everything I needed. Jose thoughtfully answered all my questions and had a great attitude. I have used Sun Glow for several years and have always had excellent service.”

– Sharon B.

“Sun Glow is awesome and their Pure Air device really works! After installation, our house smells clean and fresh! I wish we had this when the smoke was so bad. Great company!”

– Jerry F.

“Lashaun is great! He is very considerate about entering the house and making sure everything is sanitized before he left. I love how he even puts on the shoe covers to enter the house. I would recommend him and he is very professional, friendly, and kind. The company is also great in following up and they are very organized and easy to work with. I recommend!”

– Mai T.

“I would like to thank Cory for the excellent service in repairing our heat pump and cooling system. He showed up promptly the next Morning after we requested service. Cory quickly determined that the thermostat controls had stopped functioning. Best of all he found out that it was still under warranty (which saved us $800!) and drove into Portland to pickup the new part, returned quickly, and installed the new controller plus completely serviced our system. It is working perfectly and we are glad to have our air conditioning back on!! Thank you Cory and Sun Glow for the great service in such a timely manner!!!!!”

– Steve B.

“SunGlow Heating and Cooling did a fantastic job from first contact through installation of an entirely new HVAC system, including replacement gas furnace/fan, air conditioning condenser, and adding an additional duct run in the attic to the Master Bedroom. We are finally comfortable in our home after 13 years of having a system that didn't really work. We are glad we found SunGlow and got the work done.

Alex was our estimator and first contact. He was thorough and a good listener wanting to understand what it was about our previous system that wasn't working. Our biggest complainant was with the Master Bedroom never cooling adequately during the summer months. The Master is the largest room on the second floor, facing South with a lot of windows. It was determined to add an additional duct run through the attic to the Master Bedroom and also install a variable speed two stage furnace. The two stage fan allowed a second thermostat and control dampers to be installed allowing two zones with a thermostat on not only the main level, but a second thermostat on the second level. It works perfectly and we are now able to sleep in a cool bedroom 🙂 Alex's original estimate included three options with varying quality and price, not just one price and one system.

Barrett and Julius were our installers. They were fantastic, hard working, conscientious, polite and followed COVID 19 protocols. They too were good listeners and wanted to make sure that what they were installing was what was discussed and promised by Alex. They worked in the garage, crawl space, back yard, and attic. They put down drop cloths and floor protection. They were very clean and when they left there were no signs that they had been there, other than a cool house throughout. They made a great team.

Lastly, SunGlow has a good financing program set up through Wells Fargo which we took advantage of during these trying times.”

– David P.

“Knows the building. That is always great. Thank you!”

– Charlie A.

“Did a great job, found the issue right away and fixed the problem, he’s very professional.”

– Arlene F.

“Very knowledgeable and provided clear information about the process and what he believed to be the problem.”

– Lavon P.

“Amazing communication and diagnostics. Very complicate fridge and brand and he got it working! He is great and they are lucky to have Corey. I will be asking for him in the future.”

– Jonathan O.

“Max came and replaced my heating/AC thermostat. It had stopped working. He did an excellent job. He quickly diagnosed problem, recommended solution and finished the task in a short time. The only thing I was slightly disappointed to see is that he did not sanitize the surfaces he came in contact with. I had to do it after he left. Otherwise I was thoroughly satisfied with his work.”

– Chenai N.

“Excellent!”

– Katherine F.

“Sun Glow responded my call very quickly and was able to provide service the next day. Lashaun was professional, confident, knowledgeable, and very personable. He was efficient and focused while still answering all my questions with great patience. Everything is working again just fine. Thank you, Lashaun and Sun Glow.”

– Arlene F.

“I’m very happy with my experience today. I woke up to a very cold home and started calling around. Erik came over within 2 hours and recommended that we get a new furnace. Joe called right away and came over within 1 hour – to give us a quote. I am very impressed with the professionalism in these gentlemen. They were great at explaining my options and were very friendly.”

– Debora W.

“I had my gas furnace serviced by Sun Glow and it was a wonderful experience. LaShaun was super helpful and got it up and running in no time. He was professional, quick and a joy to work with. They worked with my limited schedule and I appreciated their quick response time. I would recommend Sun Glow to anyone!”

– Chantelle D.

I had a fantastic experience with sun glow. From the first call to the company to the final product. The office staff are great and helpful. The sales guy was great and detailed. And the tech took the time to dig into our existing equipment and found a way to save us money. I will always recommend sun glow to anyone looking for an hvac company! Thanks sun glow!