Archives: Reviews
“Nathan was kind, respectful, and got straight to work. Very efficient and thorough. Thank you.”
“Josh was on time, professional and exceeded my expectations in the detail of explaining the functioning and management of my new furnace.
There are many companies who we could have used and I’m very glad we decided to use SunGlow.”
“Gerry was professional, efficient, and left everything in top shape.”
“Travis quickly diagnosed my furnace problem, and was very good at explaining what needed to be done, as well as answering more general questions I had about the furnace.”
“Travis does an excellent job and is very informative on any questions I may ask.”
“Gerry has been servicing my furnace and A/C for years! He is always excellent. You also replaced a broken pipe months ago and the service was excellent. Thank you!”
“Gerry was great and answered all my questions!”
“Gerry has been here several times to perform routine maintenance. We are very happy with the service. Thank you!”
“Arin was very kind and professional, he explained everything and made sure it was what we wanted. I would highly recommend him.”
“Shawn arrived on time to change a faulty connection on our hot water heater. He and his colleague were courteous, knowledgeable and efficient. They departed when they were sure all was working properly. Many thanks,”
“Service technician Erik was efficient and knowledgeable”
“Gerry and the entire SunGlow team are friendly, professional, & easy to work with. I’m happy to have them in my home. They make the whole process easy & give great customer service.”
“Lashaun did a great job. He answered all my questions and fixed the problem. I would highly recommend him.”
“I had a great experience with getting a quote from Steven. He was timely, patient, and easy to talk to with going over the complicated details of an install. Overall I would recommend Steven and Sunglow.”
“Arin came out to assess and give a quote for a new heat pump. He was clearly was very knowledgeable and had a lot of experience. I appreciated that he was genuinely interested in helping me design a solution that reflected our budget and our needs without trying to upsell with products we did not need. It was a pleasure to work with Arin.”
“Nathan did a fantastic job. He was professional, thorough, and did a great job answering all of my questions.”
“Nathan always is informative, efficient and friendly. He is a good representative for Sunglow.”
“Nathan is great.
Punctual, intelligent and is awesome with giving service tips. Very respectful as well.”
“Excellent work! Very friendly and professional.”
“Shawn to the rescue again! Sunglow is my go-to for all things plumbing because they deliver every time! Shawn happened to be the person sent out to me the 1st time I used Sunglow. I was so impressed with his knowledge and speed at solving the problem that I specifically request him now. It's nice to have a plumber that I trust.”
“Travis was great. He came to do a follow up from a maintenance performed earlier. He double checked all the equipment only to find nothing. But I know when it’s cold my furnace will work properly for sure.
I enjoy Travis when he is working on our heat and air. He’s pleasant and very informative.”
“Abdona was veery polite and explained everything so well”
“Wonderful experience with Shawn and Nathan! Thoughtful,competent and careful attention to detail .Bravo!”
“Travis did the fall maintenance check up on the heat pump/AC & furnace. He is very thorough in his work and report; I’d say he’s the definition of a professional. Ready for those cold winter days ahead.”
“Nathan was excellent – professional, knowledgeable and patient with my many questions. Thank you.”
“Arin is a very helpful sales person. He is familiar with the product information I want to learn.”
“Aran seemed really knowledgeable but I’m still waiting for my quote so unable to provide an accurate review”
“This is the second time Nathan has been sent to perform maintenance at my home. He's extremely knowledgeable, funny and nice. Not only did he take care of everything but also answered all my silly questions and I really feel like I learned something!
I am very happy using Sun Glow. I'm very impressed with the communication system they use as well. Definitely recommend!”
“She was friendly. Thorough. Explained things well. Send her back in the spring. 🤠😎🤠”
“Nathan is an excellent technician and very professional. I have full confidence in his work. Thank you!”
“We appreciate that Abdona notified us of her expected arrival and that she completed the regular maintenance in one hour as anticipated. She checked if we had any concerns and took care of a minor item to secure a cable bundle that obstructed the viewport for the fault code LED. We can again see the LED display from the viewport. Thanks.”
“Nathan did a great job servicing our HVAC system. He also was so helpful explaining how to use our smart thermostat. Excellent work and customer service”
“Shawn and Nathan arrived on time and quickly determined the source of the flooding under the kitchen sink, which was the faucet itself, not the hoses or the disposal. They replaced the broken faucet, and also the garbage disposal at my request, because it was already 11 years old. Nathan actually went to the hardware store for me to pick up the new faucet. Exemplary customer service!! Their work was meticulous. They were gracious and knowledgeable!”
“Travis did a great job! He diligently cleaned the furnace, checked the evaporator coil, and answered my questions. I recommend Travis for maintenance.”
“I appreciate my quarterly service and everyone’s kindness. Eric did a great job checking everything and giving me information.”
“Service was great. She knew what she was doing and was very thorough.”
“Steven is professional/knowledgeable
and completed requested work in timely manner. Kept work area neat.”
“Travis, Sun Glow's technician for our repair, was great. Knowledgeable, friendly, efficient.”
“Office personal very courteous and when our day and time had to change they let us know right away .the technician arrived at the earliest time quoted and was able to take care of our problem quickly. Will definitely be using them again”
“Steven came by to give me an estimate for a new heat pump. Very personable, friendly, professional, and thorough. Appreciated his knowledge and courteous demeanor. Hire more Steven's. He was great!”
“Steve G was very helpful with my replacement issues , as my Hvac is 15 years old. He answered All my questions very completely. This information will help me budget for my eventful replacement system, in a year or 2 when needed. He also let me know of increasing cost because of changes in cool lent.
Be sure to give him a gold star for his completeness and effort.
Thanks, Glyn”
“Perfect service, beginning to end. My A/C gave out on a Friday evening (of course on the weekend). I called Monday morning and scheduled an appointment for a week later (because my personal schedule was sprinkled with appointments I couldn't cancel). But the scheduler, who was very helpful said she would let me know if something opened up earlier. Boom, a little later I heard back that a cancelled appointment made my regular service guy, Jerry, available that very morning! I even received a text message and a phone call telling me Jerry was on his way, so I wouldn't have to be wondering when he would show up. Well, he showed up without delay, diagnosed the problem (a broken fuse) and had it fixed within half an hour. No muss, no fuss. Completely professional. Even if the repair hadn't been simple, it was still a well-handled service call.”
“Once again our expectations were exceeded from the team at Sun Glow (Travis and Arin). As a matter of fact, Travis did such a stellar job diagnosing and repairing the A/C at my house in Columbia County, I asked for him specifically for a routine maintenance call at my house in Portland.”
“I could tell that Abdona knew what she was doing. She was thorough and careful. In addition, Abdona was very pleasant. We would be happy to have her provide the next service.”
“Been using Sunglow for almost 20 years now. Been very happy with them. They have done maintenance, installation and repair at my house. Their service personnel have always been great. In 20 years only had one issue which had to be adjusted. That’s a stellar record for any company.”
“First of all, I need to thank you, Keri, for standing with me on this huge problem that I had to deal with on my own. All these is new to me & you were able to help me correct the problem. TRAVIS was great. He worked from 8 am. till a little after 2 pm, making sure he got it fixed correctly. He made sure he wasn't going to need to come back to do anything to that again. I believed him just by seeing how thorough(?) he was. He definitely gets a 10 from me. He worked hard, making sure everything worked the way it should👍 Thank you again❣️👏”
“Jeff was experienced, knowledgeable, courteous and thorough! Thank you for providing such great service!”
“Our technician Nathan was very informative of our options in fixing our air conditioner. Since it’s an older unit, he also provided valuable information on replacement when we are ready.”
“Nathan was friendly, courteous, and thorough.”
“Wonderful service. Quick and friendly as well.”
“We called during a heat wave. They came out the next day for quote and then installed quickly too! We are very happy with the air conditioner we got and the trash at Sun Glow was a pleasure to work with. Highly recommend.”
“Erik, as always did an exceptional job and I appreciated the next day scheduling effort.”
“Travis was great. Easy to work with and be around. Knowledgeable and efficient.
I’m grateful for the team at SUNGLOW. They have all been lovely to communicate with.
Would definitely recommend SUNGLOW, and (already have).”
“Love your company. Travis is friendly, personable and professional.
Thank you Travis!”
“I had a wine cellar cooler stop cooling, and discovered that repair service of these units can be difficult to find. SunGlow was up to the task, and the technician Jeff quickly identified the likely issue, and was able to make the fix. So close to many fabulous Oregon wineries, I really appreciate that SunGlow had the capability to help us out!”
“Eric removed a standing gas heater in our attic and carted it away to be recycled.
He was friendly & knowledgeable about what to do with the vent and gas line if we wanted to do more than have the heater removed and the gas line capped.
And he was speedy!”
“Josh and Zach were top notch!!! Super friendly, knowledgeable and made sure we were 100% happy before leaving! Thank you both for braving the heat to make sure we had working air conditioning!”
“Our air conditioning unit went out on a Sunday when the expected temperature for the next week was going to be in the 100’s. I called and actually had a real person answer the phone. Travis was able to come out early Tuesday and diagnosed our unit as needing a new capacitor He fixed it and was on his way in less than an hour. Thanks again.”
“We can always count in Travis to leave us feeling comfortable with the service he provides for our air conditioner or furnace. We needed to get our upstairs more cool and our downstairs not freezing. He taught us how to manage the vents for our needs and it worked!!He is always going the extra Mike. He even came after a long day. Being a valued customer really does have its benefits.. we only waited a day! Thanks to the great team at Sun Glow with Travis right at the top of the list with the office miracle worker! Thanks so much❤️”
“Service technician Nathan was punctual and efficient in identifying the problem with our AC unit. He took time to explain the problem and also helped in avoiding potential problems in the future. Thanks to Nathan for his professionalism.”
“Brian was prompt and professional and able to complete the repair right away. Super happy.”
“Shawn is the best plumber on the planet! He is fast and thorough. Best plumbing experience ever! Thanks Sun Glow for always coming through for us”
“Gerry was fantastic, my wife said. He explained everything to her. Fix the problem bada Bing bada boom. In out in less than an hour. Thank you for the superior service Gerry and all of you at Sun👍👍”
“Shawn’s work was fine but the overall scheduling and communication between the office and shawn will likely cause us to pause before scheduling in the future.”
“Shawn has done plumbing work for us before. Experienced, efficient, personable.”
“Eric did a great job quickly installing the replacement heat pump motor this morning and getting our HVAC back to normal after around 3 weeks. I am a bit irked that the original diagnostic appointment (different tech) didn't detect that both the control board AND motor need replacement; ordering both right then would have got us back online a week or more ago. I'm an engineer and I get the difficulties of onion-peeling, but this is an area your team could do better on.”
“Travis is a consummate professional who was on time and explained what he found (good news) as he performed an annual maintenance on our air conditioning unit. He inspires trust and is thorough & efficient.”
“Always great service with utmost care. Thank you.”
“Travis came to do our maintenance checkup servicing our HVAC this time. He is professional and does a great job. We would recommend him and the sun glow team.
We are now ready for the summer months. 😊”
“Mr. Mario was very knowledgeable for Carrier products. Great information he provided helped me to select my future HVACs.”
“Mr. Mario was very knowledgeable for Carrier products. Great information he provided helped me to select my future HVACs.”
“Gerry did a great job on our yearly maintenance.”
“We had our air conditioning system serviced the end of April. Used it the first time June 9. The thermostat went black, and nothing worked. I read the error code and found a fuse that had blown, replaced it a it was fixed I thought. It work until the air conditioner kicked on, the thermostat was black again. Blown fuss again. I called Friday at 4:50pm to see when I could get a technician to fix the problem. Monday before noon and the technician was there before noon. Told him what I had discovered, he went to the unit and found the issue. He replaced the part and we were up and running in 30 minutes.”
“Shawn and Nathan were excellent. Thanks for repairing the pipe in my garage. I love Sun Glow. They have serviced my furnace and A/C for years. Trustworthy and professional!”
“Travis is very professional and sescommunicative. It was nice to see him.
He did the AC/Furnace at this house and our last house, too. You can send him to us anytime we need service or repairs.”
“Thank you for your patience with all my questions and thorough and informative answers. Awesome!”
“First we had our mini splits installed May 2023 and all the installers were professional, friendly and answered our questions. We were sent an email setting up our annual cleaning. Travis showed up on time and cleaned our three indoor units and outdoor unit. He was professional, friendly and thorough. We are happy we chose Sun Glow for our comfort throughout the year.”
“Eric was professional,competent and informative.Felt we were in good hands with a man who cares about the quality of his work!Thank you,Eric!”
“Shawn always does an excellent job with my backflow valve. He is efficient and does his job quickly. He locks up the gates so my dogs don’t get out too. Thanks, Shawn.”
“Mario was personable, courteous and knowledgeable and respectful.
Answered all my questions with informative responses.
Was on time to our appointment and did not rush through the process”
“Travis was very conscientious by tightening up items on our external a/c unit to make it quieter .”
“Nathan was exceptional both
personally and skill! He explained his procedure and answered our questions thoroughly. Thank you!”
“Jerry did a thorough inspection of our AC unit as part of our annual maintenance schedule. He was pleasant and took time to change in and out of the shoe coverings even though he had to go in and out of the house between the furnace and the AC unit several times. Much appreciated! Very reassuring to have the maintenance done to avoid an untimely problem when a bad hot spell hits us!! Thanks, Jerry!”
“Gerry (Tech) was nice, quick with repairs and explained everything in detail. He”
“Shawn did a very professional job. He continues to be asset to the plumbing profession and to Sunglow. He will always be our go to person for plumbing matters. He brought us to Sunglow. We can’t recommendhim to highly.”
“Gerry was so easy and pleasant to work with. He was efficient and clearly knew what he was doing!”
“Travis was kind and very professional in the service.”
“Travis did an amazing job. He arrived to check for possible leaks from last season with my air conditioner unit. He found the access to the inside coil units had not been opened in years and he went above and beyond too get it open and to get the unit back in the condition it should be. I would highly recommend him.”
“Travis did an amazing job. He arrived to check for possible leaks from last season with my air conditioner unit. He found the access to the inside coil units had not been opened in years and he went above and beyond too get it open and to get the unit back in the condition it should be. I would highly recommend him.”
“Travis cleaned and serviced all components. I am very pleased with the service contract with Sun Glow.”
“Nathan installed an Ecobee thermostat and conducted routine HVAC service. He was extremely polite, friendly and very knowledgeable. It was a pleasure to have him here.”
“As usual Gerry is doing an excellent job keeping my AC system in top shape. Please thank him for me and give him a raise!
Jeff
Ephesians 2:8,9″
“We had a lower level central AC and an upper mini split installed. The team that was here did an amazing job and wrapped up quickly and cleanly. They walked me through all of the steps along the way and were answering any questions that came up.”
“Jeff was excellent, efficient, and friendly. Really appreciate him coming out.”
“Travis did an excellent job of listening to my concern that the cooling capacity of my Carrier heat pump could not keep up with our heat. He ran diagnostics and discovered that the coolant was way too low, likely caused by a valve leak related to the heat pump installation last year. He was great at working with SunGlow’s support teams to offer me two times when the work could be done and assured me it would be covered under product warranty within the first year of use. Grateful he was able to determine the problem and upfront about the necessary fix. I worked in IT for decades and know that even what seems like a solid new server build can go sideways in ways you cannot foresee due to one small yet critical component. You can tell a lot by a company as to how straightforward they are when a problem is diagnosed and what the solution will be. That builds trust.”
“Travis did an excellent job of listening to my concern that the cooling capacity of my Carrier heat pump could not keep up with our heat. He ran diagnostics and discovered that the coolant was way too low, likely caused by a valve leak related to the heat pump installation last year. He was great at working with SunGlow’s support teams to offer me two times when the work could be done and assured me it would be covered under product warranty within the first year of use. Grateful he was able to determine the problem and upfront about the necessary fix. I worked in IT for decades and know that even what seems like a solid new server build can go sideways in ways you cannot foresee due to one small yet critical component. You can tell a lot by a company as to how straightforward they are when a problem is diagnosed and what the solution will be. That builds trust.”
“Nathan was very knowledgeable. Answered all my questions. Did a great job!”
“Josh and his co-worker were great. Efficient, thorough and willing to help out with answers. They were able to be scheduled on short notice and everything appears to be done to my liking.”
“Travis performed our annual service on our furnace/AC unit last week. He was thorough and clearly communicated all he did that day. He called out an issue and presented a quote for an additional preventative maintenance solve. He was here today for that service and again was highly competent and thorough in his service of our unit. Travis is honestly the best service tech we have met. Thank you.”
“Shawn did a great job for me today-as usual. Excellent plumber and very efficient. A credit to your company. I have recommended him to other neighbors in the past, and they have had excellent results as well!”
“Gerry was promptly on time and super friendly and fast!”
“Eric was on time, professional and very efficient. He started addressing the issue and knew in short order what it was going to take. Much more efficient than other trades that have looked at it. He helped us make our decision if it's going to a repair or replacement.”
“Josh was great! Very professional & he got us up & running in no time.”
“Shawn has done my backflow test for many years always does a great job !”
“Travis is very knowledgeable and worked the problem that the roofers created. Would recommend him again.”
“Called yesterday and Keri the “amazing” was able to schedule Lashaun for service today. That was great. Lashaun was his usual magnificent self and was quickly able to trouble shoot and identify the issue. Kudos to SunGlow.”
“Mario our sales rep was great. He showed up willing to help us with getting a new furnace. Consult was great. Mario was knowable in what I wanted and needed. My wife and I were very pleased in how our appointment went. Thank you Sun Glow and thanks to Mario for all your help.”
“I would gladly give Shawn 15 stars if I could!! He is an outstanding and excellent Master Plumber!!”
“He was very knowledgeable and explain everything to us and the cost of the repairs .”
“Erik was very professional, positive, and friendly. The HVAC and plumbing situation at our home is complicated and he did a great job of assisting us!”
“On time service. Performed neatly, professionally and quickly.”
“Erik was great! I knew it was going to be a quick check since the furnace/heat pump are very new but he explained everything else that we could take action on. And none of it felt like upsell, more about long term insurance for an expensive and essential part of my family's home. And he was nice to my pets, always a bonus!”
“I always appreciate his positive attitude and information. He answers my questions. He is thorough on my maintenance.”
“Brian immediately figured out what the previous Sunglow technician had done four days earlier to disable our furnace ignition.”
“Always very responsive and on time. Gary is professional and very nice”
“Gerry was awesome. On time and efficient. Answered my questions and was really helpful. Thank you!”
“Gerry was awesome. On time and efficient. Answered my questions and was really helpful. Thank you!”
“Shawn is not only personal and professional; he strive to deliver the very best service. He takes the to educate and help prevent the same thing from happening. He also gave us numbers to call to get more information. We feel we got the best service at a reasonable price.”
“Stellar customer service from scheduling to
maintenance/service. Service tech Jerry was AWESOME! Very professional and friendly too. Thank you!”
“Nathan did a fantastic job, knowledgeable, professional. Answered all if my questions.”
“Jeff was on time. Very professional and took his time to make sure he answered all of our questions and needs. He went above and beyond to do the changes that were needed. It will certainly be the company that we will use in the future. Thank You SunGlow and Thank You Jeff”
“Sunglow is a great company with excellent customer service. They have the best trained professionals technicians work completed on time. We are very satisfied with the furnace. Thank you”
“Sunglow is a great company with excellent customer service. They have the best trained professionals technicians work completely on time. We are very satisfied with the furnace. Thank you”
“Love using Sunglow for my annual backflow test. Quick and easy and I don’t have to be home to have it completed.”
“Erik was very personable and knowledgeable. He responded fully to our many questions.”
“Nathan is very nice and knowledgeable.. cleaned the furnace and tuned it up. Great services.”
“Great service. Nice to have heat again.”
“We were notified shortly before our tech, Abdona, arrived. Our tech was polite and professional. After a thorough testing and cleaning of our system they explained and showed pictures of work performed. We were very satisfied with the work performed and would not hesitate requesting Abdona to perform future HVAC maintenance”
“I woke to feeling a cooler house today, called Sun Glow, they had a technician here within 1 hour even though the appointment was for later. Gerry came in, diagnosed the problem very quickly and replaced the sequencer for the heat. He moved so quickly, I barely had a chance to complain. Excellent service and people at Sun Glow!”
“He let me know what the problem was and how to go about fixing it. I appreciate him letting me know the situation of the problem and different ways of fixing it. He was very professional.”
“He let me know what the problem was and how to go about fixing it. I appreciate him letting me know the situation of the problem and different ways of fixing it. He was very professional.”
“Tristan and Abdona were both lovely. Very kind and explained what needed to be done to help me with my projects. Thank you so much.”
“Sunglow was terrific in every respect – customer service, helpfulness, professionalism, quick, communication (explaining options), help with rebates. Just excellent!”
“Sunglow was terrific in every respect – customer service, helpfulness, professionalism, quick, communication (explaining options), help with rebates. Just excellent!”
“Gerry was great. Got the job done quickly and was friendly.”
“Great service, temp was very professional and experienced, love the company and service
Thank you”
“Shawn was awesome on time very polite got in there got the job done even went one step further and wrapped my pipe and you don’t get that type of service every day thanks sun glow for your service”
“Shawn was awesome on time very polite got in there got the job done even went one step further and wrapped my pipe and you don’t get that type of service every day thanks sun glow for your service”
“Dona was excellent. Diagnosed and fixed the problem. Then did the annual maintenance and replaced the filter with no issues. We visited a few minutes while finishing paperwork. She speaks highly of Sunglow and is enjoying her job. Thanks, Dona.”
“Arin, the technician is knowledge kind and curtius of all that's needed to install air condition into a home. he took the time to answer my questions regarding the placement of the heat pump and line's on the outside to the inside of what electrical breakers my need to be used to where the evaporator coil would be placed in regards to the furnace. After drawing up a conclusion to the installation he sat with me and explained the financing side of the installation that Oregon has to offer anyone who would be interested in having airconditioning unit install in thier home and showed the choices that were in my financial range pricing and rebates he gets a triple AAA+++ thank you Arin.”
“Mario was great in giving me options for replacing my oil furnace, including maintenance info, economics and financing solutions. He went over the top in researching my options. Besides being a really nice guy!”
“Abdona was a pleasure to work with. She answered all my questions with care and thoughtfulness.”
“Came home to find water all over the house. My one and only toilet became a fountain of joy, and it was Saturday night. Started calling all the “24 hr” plumber numbers. After a dozen “maybe tomorrows” I call Sunglow, get a nice actual person on the phone who says, yes, we can get to you tonight! Shawn arrives, is professional, efficient, tidy, informative! Crisis resolved in a matter of hours, they are legit don’t hesitate to call!”
“Gerry worked diligently to repair my furnace!! I was very pleased with his expertise and dedication to fixing the problem! I would highly recommend Gerry for furnace repairs!!”
“Jeff did a nice job. Seemed to know the equipment and got it working well.
Very satisfied.”
“My experience with Sun Glow was great. There always seems to be a human available for questions — much appreciated. There seems to be good communication between the repair people and the people who answer the phone. They sent a photo of the repair person to me shortly before he arrived. I *really* appreciated that. The repair person who came to my house explained everything to me and answered my questions. I was comfortable with him in my house. The cost for the service was reasonable. I'll use this company again.”
“We had a great experience with Sunglow! Called them because of a burnt out furnace fan motor. Everyone I've interacted with was extremely nice and professional. They explained my options and didn't try to upsell me or anything. Extremely satisfied with the install. The technician Julius G. Went above and beyond to explain everything and cleaned up after himself when he was done.
Would definitely recommend if you're on the fence about this company.”
“Nathan was excellent both visits but identified a potential pressure switch issue the first time but didn’t make arrangements to replace it and it failed at the worst possible time. We understand why but older folks aren’t willing to take the risk so make arrangements.”
“Your Employee,Travis, came to My home on Sunday 1/14/24,(yesterday) to get my furnace
working again. it was 20 degrees outside & My house was not much warmer. He did an excellent job for Me.
When He left I was very happy and warm. Thanks For a great job.
Curtiss W.”
“Company was responsive on the phone when scheduling. Service technician, Brian, was friendly, knowledgeable, and efficient in his work. Also shared some ideas on possible work but with no pressure.”
“Brian did a wonderful job rerouting our condensation pump drain tube so we could get heat restored!”
“Furnace went out during our snowstorm. Arrived quickly and solved the problem quickly. Lashaun was friendly, courteous, and knowledgeable. Sun Glow has never let me down.”
“Serviceman was professional, very knowledgeable, advised me with products to keep furnace at optimal capability.”
“Shawn Peterson is the best plumber ever! Honest, efficient, affordable. Recommend most highly for your plumbing needs!”
“Great people to work with from scheduling the appointment, to the HVAC Tech, Gerry performing the service. I will keep using Sun Glow for my HVAC needs. Thanks.”
“Erik was professional and knowledgeable. Our furnace is 50 years old, so he could easily have railroaded us into a new furnace. We really appreciate that he was honest and gave us options for getting a couple more years out of it. When it eventually fails down the road, Sun Glow will be our first call.
Also the website and scheduling were a dream to work with, all operations were very professional, and we are always grateful when tradespeople are punctual. Overall, could not have asked for a better experience.”
“We appreciate the prompt response to our inquiry and the friendliness of all the SunGlow staff! Mario C is professional and courteous. He came to our house to give us a free estimate and worked hard to get us a low quote and get us on the schedule. Much appreciated.”
“Erik was on time and very professional. He explained every thing. Thanks Erik”
“These are the tradespeople we need: punctual , efficient , resourceful, courteous, diligent workers.”
“Hatem did great job. Very friendly and efficient. Would highly recommend Sunglow and Hatem.”
“SunGlow is fantastic! From getting quotes, to installation and communication SunGlow has always been wonderful to work with. We highly recommend them!!”
“The Service Tech Abdona was very professional and polite. She was well trained and knowledgeable. An enjoyable experience. Thanks”
“Jerry was personable, conscientious, got the job done promptly and my furnace is working beautifully!”
“Diego, Justin, and Nathaniel are incredibly talented, kind, careful, and professional. Their work installing a heating and cooling system in my home could not have gone better. I enjoyed having them around to explain what was happening at the various stages of the work, inquire for my feedback, and educate me as to the intricacies of the work, and how to utilize this system once installed. Couldn't be happier with these installers.”
“Abdona was so professional, knew exactly how the furnace operated, shared other helpful services that we are definitely interested in, and overall was excellent to work with. I want her to come every time we need assistance. I didn’t realize A/C and water heater services were a service we could receive. I feel more confident about the system and plan to schedule maintenance with her every time now. Sincerely grateful to her.”
“Wonderful seeing Abdona again! Timely, professional, and competent! Reasons for Sun Glow making me glow with satisfaction!”
“Repairman, Jeff, is excellent! He is very knowledgeable. The system Sun Glow uses to notify customers when person is coming works beautifully. Thank you!”
“We have been with Sun Glow for many years and have never had any problems with any of your service technicians. They have always been very professional and courteous as Gerry was today.”
“Nathan was our technician and let us know about everything he was doing.”
“Technician arrived on time, was friendly and knowledgeable, and had my furnace diagnosed and up and running again within an hour! This is my first experience with Sun Glow and I will absolutely use them again in the future.”
“Excellent service, professional, and gave valuable information!”
“Gerry was kind, quick, helpful and thorough!”
“Nathan did a great job and recommended anything he felt was important to keep our furnace operating efficiently.”
“Abdona was efficient, knowledgeable and professional. She spent extra time teaching about the system, filters and use.”
“Our furnace was not heating the house and our thermostat was blank, batteries were changed, still no heat.
Travis came to our house, did some checking and found the thermostat was the problem. We now have a very nice, new thermostat and heat. Thank you Travis and Sun Glow.”
“Nathan did a complete inside deep cleaning on our living room unit. He was very careful in his work and left everything clean. He did an amazing job and we look forward to seeing him next spring when he’ll return to do our annual outdoor maintenance”
“I came home to a cold house today and quickly realized my furnace wasn't working. Travis went above and beyond, and came to my house after 5 to fix my furnace. He was thorough and professional. 5 stars all around. Thank you!”
“Steven was courteous, professional, but also friendly and knowledgeable. He explained options clearly. It was a positive experience, thanks.”
“New furnace installation was completed in one day as promised. Steve Martinez was a very hard worker all day, nonstop. Personable, informative, very approachable with inquiries. A great install job. Thank you!”
“Harem was thorough and very pleasant. Thank you so much!”
“Nathan was great, very professional and thorough. He worked over 2 hours to fix our problem. He ran test after test to make sure our heat problem was fixed & would not happen again, and we would not have another very cold night. Sun Glow helped us out by moving things around, so we could get service and not have to wait two days. Thank you All very much.”
“Lashaun was on time, courteous, highly professional and with deep expertise. Problem diagnosed and repaired in record time. It really doesn’t get any better than that! Every time we have dealt with Sun Glow, it has been the same experience. Thank you!!”
“Travis was amazing! He came to simply change my UV bulb in the Air Scrubber and in his included inspection he noticed many little things and a big thing. All of which he came back the next day to complete and inspect overall. Super thorough job, and great customer service from the owner to the scheduler to the technician! Thanks Sun Glow and Travis!!”
“Abdona was on time, friendly and professional, answered all my questions and completed the service as expected. This was my first encounter with Sun Glow and its employees and I am completely satisfied. I look forward to the company servicing my air conditioning in the Spring.”
“Cleaned and checked furnace and AC. Arrived as expected. Easy to make appointment.”
“Shawn performed as a professional and found out the cause of the problem, and he answered to all of my questions.”
“Nathan from Sun Glow has performed our last 2 annual heating and cooling maintenance and inspections. He is very professional, courteous and thorough in his work. Nathan also answers any questions and gives recommendations on efficiency. We feel confident our systems are in top condition. Great service.”
“Brian was very helpful and informative. He repaired our air conditioner quickly and inspected our units for further issues. He also gave recommendations for better heating and cooling efficiency and possible future updates to our system. Thanks so much, Brian!”
“Shawn has done my home plumbing projects for many years! He does a fabulous job, extremely professional, knowledgeable, efficient and very personable. He gets top marks in every category!”
“In addition to doing a great job, Abdona is also very personable. She found a potential problem and will furnish a repair quote.”
“The technician, Travis, was great. Completed annual service very efficiently.”
“Gerry arrived on time and had all the parts and equipment ready for the job. He was fast and clean and when he left my new thermostat worked great. Thanks!!”
“Gerry was very pleasant and saw the work needed.”
“Steven might be the nicest customer service rep I’ve ever worked with. Such nice manners, super informative, willing to help, and very professional while personable. Thank you!”
“Abdona was kind and thorough and explained everything to me. She did a great job and explained options without any pressure.”
“Dealing with sunflower is like sunshine in darkest of winters.”
“Travis was great. On time, friendly, and professional, answered my questions, and assisted with my concerns.”
“Wow! Abdona is a wonderful asset for your company. Friendly, knowledgeable, and professional. I’m glad to be on your maintenance program and would love to have Abdona do all of my service. Thank her for a great job!”
“I have worked for Carrier Air Conditioning’s commercial division and a design engineer on central chilled water plants for the past few decades. I recently called Sun Glow Home services to service the A/C unit at my residence. Donna (Abdona) was the service technician who came over to the work. Without exaggeration, I can tell that I have rarely seen someone that puts his/her heart into what they do, while being technically competent.”
“Easy to make an appointment, great service from Shawn, found the problem quickly and fixed it very fast. Very personable and trustworthy.”
“Chris was punctual and very professional. Had my AC up and running in less than an hour. I would highly recommend Sun Glow to anyone.”
“Gerry was terrific. Professional and efficient, I will definitely return to Sun Glow for my HVAC needs..”
“Chris W. did a great job in very hot conditions to get the system running.”
“I called and was scheduled just a couple days later. Travis came and performed inspection and found a loose part. He repaired it and checked the system. Good technician. Highly recommend him. Very thorough.”
“Jeff was technician who responded. Initially, only a diagnostic was scheduled. But the source of the problem was quickly diagnosed, and a quick fix proposed and implemented by Jeff. Quick, courteous and knowledgeable in his approach. As for the results; so far, so good.”
“Jeff was great to work with. He explained everything he was doing to us and gave us instructions on how to clean the outdoor air conditioning unit. Jeff was very professional and very friendly.”
“The technician was able to identity the capacitor was the culprit. My wife and I were satisfied with our experience. Thank you Nathan for answering our questions!”
“Professional, experienced and pleasure to have maintenance in my A/C.”
“My customer experience with Sun Glow has been off the charts, beginning with the sales rep, Steve, through internal support, and installation. The installation crew was outstanding. I had no idea the amount of technical expertise required to install a new AC. The crew was knowledgeable, experienced, and left the work area spotless. The Sun Glow company gets 10 stars. Their service is on par with Amazon”
“I have 2 mini splits and have them maintained yearly by Sun Glow. The technician I’ve had the last couple of years has been Nathan and he is great… personable, informative, and thorough.”
“Julius, Jose, Diego, and Eli were all courteous, competent, and thoughtful. Good communication. I overheard some good mentoring from Diego towards a less experienced team member.”
“It was nice to have a female technician. She was prompt and polite and efficient.”
“Dona (Abdona) came for my cooling & heating systems 1st maintenance service. Super knowledgeable and nice to work with. See you next time Dona! Thanks, Frank!”
“Abdona was great at explaining things and very thorough, as well as nice.”
“Everybody at SunGlow was great. The blower on our old furnace died so we were without AC in the middle of our now hot Portland summers. SunGlow was very responsive and got us a new furnace as soon as possible. Deigo did a great job on the installation and checked to make sure our newer AC unit was not damaged by the faulty blower. Thanks SunGlow, you have a new customer.”
“Erik came out and provided great customer service in a timely manner.”
“Travis was quick and thorough, had the repair done in less than 90 minutes. Keep up the good work!w”
“Very courteous & thorough! Explained it all, great customer service!!!”
“Thorough and knowledgeable plus really pleasant”
“Sunglow was very quick to get us an appointment to assess our AC problem during our hottest week of the summer. Lashaun ordered the parts and within a week he repaired the leak, and completely cleaned our AC unit. Our AC is up and running more efficiently than it ever has been before. I would highly recommend Sunglow, they are honest, hard working, and do excellent work!”
“Your sales person and installation team were phenomenal”
“Chris was polite and professional. He fully explained the status and options for our aging air conditioner.”
“Steven and Josh installed our new air conditioner today. They were professional in every way. They worked efficiently and carefully and were pleasant in their communication with us. This was a very positive installation experience for us.”
“Nathan arrived on time and was friendly and competent.”
“Everything was done professionally and on schedule”
“Arin consulted with us on a heat pump to replace our old gas furnace. He did an excellent job explaining the options at a level that matched my understanding, and he gave me a couple of bids.”